- The online store MadeinLatvia.eu (hereinafter – Online Store) shall perform the delivery in accordance with the conditions specified in the description of the goods, unless the parties otherwise agree.
- There are the following shipping methods available in the Online Store:
2.1. DPD Pickup. Delivery of goods to your chosen DPD Pickup parcel shop (DPD paku bode, hereinafter – DPD Parcel Shop) or to DPD Pickup parcel locker (DPD Pickup paku skapis, hereinafter – DPD Parcel Locker). Delivery of the order by DPD Pickup can be chosen if the goods do not exceed the dimensions of 61 x 44 x 37 cm and weight of 20 kg. Upon the arrival of the goods, you will receive a text message (SMS) from DPD courier service;
2.2. by courier. Delivery of goods to the delivery address specified by you. The courier hands over the goods directly to the customer. A courier shall contact the person, who made the order (hereinafter – the Buyer) or the person specified by the Buyer (hereinafter – the Recipient) by phone before the delivery to specify a time and a place of delivery.
- Delivery terms:
3.1. Delivery terms for each specific product is indicated next to the description;
3.2. When ordering goods with a specified delivery time exceeding 30 days, it is considered that the Buyer and the Online Store have agreed on this specified delivery time and this agreement becomes an integral part of the contract.
- The Buyers obligations:
4.1. to accept the goods on the agreed delivery day, present the payment documents for the goods and sign the delivery receipt for the goods;
4.2. the goods shipped via DPD Pickup have to be collected from a collection point within 7 days from the moment when DPD have contacted you by SMS. If the Recipient has not collected the goods within the specified time (7 days), the goods return to the Online Store. In this case, the Buyer is offered the opportunity to have the goods re-delivered after paying all the transportation costs incurred to the Online Store. Otherwise, the money for the goods will be returned less transportation costs;
4.3. to collect the parcel at DPD Parcel Shop, the Recipient shall present an identity document (passport, ID card or driver’s license) or name a PIN code. In addition, the Recipient shall sign for receipt of the parcel before receiving it;
4.4. a third party may also collect the parcel at DPD Parcel Shop. In order to do so, a third party shall state the name and surname of the Recipient indicated on the parcel, provide a PIN code and sign for receipt of the parcel;
4.5. to collect the parcel at DPD Parcel Locker, the PIN codes sent to the recipient by SMS and/or e-mail shall be entered;
4.6. any person who can enter the sent PIN codes can receive the parcel at DPD Parcel Locker;
4.7. in case of delivery with a courier – to ensure the access for delivery transport to the place of delivery of the goods at a distance of at least 50 meters and to cover all related costs specified in the legislation (entry permits, passes);
4.8. to ensure a sufficient number of people (according to the dimensions and weight of the shipment) to receive the goods;
4.9. if the ordered goods are oversized (weight exceeds 31.5 kg), unloading shall be arranged by the Recipient;
4.10. Delivery and unloading of shipments heavier than 31.5 kg or oversized shipments are done only by trucks. The Buyer shall provide a possibility for the truck to reach the desired unloading location, otherwise the delivery shall not be possible. In this case, the Buyer is offered the opportunity to have the goods re-delivered after paying all the transportation costs incurred to the Online Store. Otherwise, the money for the goods will be refunded less transportation costs;
4.11. upon receiving the goods, the Recipient shall present a valid identity document to be correctly identified. If the Recipient cannot receive the goods himself, but the goods are delivered to the address indicated by the Buyer, the Buyer has no right to make claims to the Online Store regarding the delivery of the goods to an inappropriate person;
4.12. In case the delivery of goods by courier is impossible due to the fault of the Buyer or due to any circumstances attributable to the Buyer (the Buyer has specified a wrong address, the Buyer or the recipient is not present at the specified address, the specified address is inaccessible, etc.), the Buyer is offered the opportunity to have the goods re-delivered after paying all the transportation costs incurred to the Online store. Otherwise, the money for the goods will be refunded less transportation costs.
- Customs and Import tax: Sia “MadeinLatvia.eu” is not responsible for taxes or duties incurred on international shipping. Each country has its own regulations and we have no way of calculating this charge. Any duties or taxes due are the responsibility of the Buyer. We recommend you to contact the local tax authority in your area to find out in advance exactly what taxes need to be paid, if any.